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The Patient Care Coordinator is the welcoming face of Bayview Vision — the first person patients see and the last impression they leave with. This role combines warm, professional patient interaction with a broad range of administrative responsibilities to keep our fast paced, dynamic clinic running smoothly. The ideal candidate is organized, proactive, and genuinely passionate about delivering an exceptional patient experience.

Key Responsibilities

• Patient Experience: Greet and welcome patients with warmth and professionalism, creating a positive and welcoming environment from the moment they enter.
• Administrative Duties: Answer telephones, schedule appointments, respond to inquiries, and handle patient check-in and check-out processes.
• Billing and Insurance: Process payments, manage direct billing with insurance providers, and assist patients with any payment inquiries.
• Records Management: Maintain and update patient accounts and records, including personal, financial, and medical information, with strict confidentiality.
• Pre-Testing Support: Assist the optometrist with pre-testing duties and manage contact lens orders to ensure timely service.
• Process Improvement: Be an active team player, contributing to our clinic’s continuous improvement by helping refine procedures as we grow.

Qualifications

• A welcoming, friendly demeanor with a high level of professionalism.
• Strong organizational skills, attention to detail, and the ability to multitask effectively.
• Experience in a medical office or similar setting is an asset but not required.
• Excellent communication and customer service skills, with a focus on patient satisfaction.
• Willingness to learn new skills, adapt to new technologies, and grow with the team.

Why Bayview Vision?

• Innovative, Patient-Centered Care: Be part of a clinic that blends traditional eye care with innovative therapies focused on holistic eye health.
• Supportive Team Environment: Join a supportive, collaborative team where everyone’s contributions make a real difference.
• Growth Opportunities: We are committed to professional development and offer training opportunities to help you expand your skill set.

Work Environment

This is an in-person clinic role. Bayview Vision operates Monday to Saturday and includes front desk support for our Vision Therapy department.

If you’re excited to join a growing clinic and make a difference in patients’ lives, we encourage you to apply by sending an introductory email along with your resume to hr@bayviewvision.com.